Contact Us

Department of Human Resources

General Information

411 W. Ocean Boulevard, 10th Floor
Long Beach, CA 90802
T: (562) 570-6621
F: (562) 570-6107
[email protected]

Most Contacted Numbers/Emails:

Employment Verification
Important Announcement: The City will transition from using CCC Verify to Experian Verify for employment verification purposes.

Please visit www.experianverify.com to register and login.
Click here to download the instructions. 

Experian Verify Customer Support: 404-382-5400
Experian Verify Customer Support Email: [email protected]


Public Service Loan Forgiveness (PSLF) Employment Certification Forms should be submitted to [email protected]. 

Due to the high volume of verifications, there is a 48 to 72-hour turnaround time. Please note we can only complete the form for current or prior City employees. Contractors and temporary staff members working via contract do not count as City employees.

Employee Discounts 

The Department of Human Resources is working on creating a virtual portal where local businesses can voluntarily share discounts and promotions on services to City employees. The discounts would be posted on an intranet page titled “Employee Discounts” and it would be internally accessible to the City’s workforce (currently estimated at 5,500 employees).

The requirements to post are:

1. The maximum flyer size is 8.5X11 inches (letter size) in PDF file.
2. If a graphic is attached, it must be 300x300 pixels max. sounds fine
3. Flyers/graphics with vulgar and/or inappropriate language will not be accepted.
4. Any offer to City staff must have a starting date and an ending date (renewals can be submitted).
5. There is no minimum or maximum discount required (participation is voluntary and optional).
6. Employees should be required to show their employee ID at the time of service if a discount/promotion is being offered.
7. All posts should be submitted to [email protected] .

Please note participation in the Employee Discount section is optional and not a requirement. Participation in the program does not imply nor does it entitle the participants to special or preferential services from the City. This is an optional and voluntary program for vendors and business owners. The program is new for 2023 and it will be amended or revised based on demand and operational capacity. 

Jose Fernandez, Secretary - Special Events/Insurance
(562) 570-6314
[email protected] 

Employee Benefits & Retirement Information
(562) 570-6303
[email protected] or [email protected]

Administration Bureau

Bryce M Tyler, Director 
(562) 570-6140
[email protected]

Sandra Aguilar, Acting Manager of Administration 
(562) 570-7474
[email protected]

Personnel Operations Bureau

Fred Verdugo, Deputy Director
(562) 570-5045
[email protected]

Crystal Slaten, Manager of People and Operations
(562) 570-6036
[email protected] 

Yesenia Rico, Manager of Talent Management
(562) 570-6552
[email protected]

Russ Ficker, Human Resources Officer - Personnel Services
[email protected]

Erica Rodriguez, Human Resources Officer - EEO
(562) 570-6474
[email protected]

Amanda Elek-Truman, Human Resources Officer - Employee Benefits
(562) 570-6371
[email protected] 

Johnny Johnson, Human Resources Officer - Return-to-Work
(562) 570-6317
[email protected]

Susie González, Human Resources Officer – Organizational Development
(562) 570-6588
[email protected]

Labor Relations

Sarah Green, Chief of Labor Relations
[email protected]

Sandra Aguilar, Human Resources Officer
(562) 570-7474
[email protected] 

Sheree Valdoria, Special Projects Officer
(562) 570-6311
[email protected] 

Risk Management Bureau

Joleen Richardson, Risk Manager 
(562) 570-6754
[email protected]

Derek Law, City Safety Manager
(562) 570-2712
[email protected]

Ayisha Thompson, Human Resources Officer - Occupational Health 
(562) 570-6966
[email protected]